1. Product Policy
All items listed on the website are brand new. A one-to-one exchange is permitted in the case of products defects. Defective items shall be returned in their original condition, unused and unaltered with all packaging and tags attached. Your postage costs will not be refunded. No refunds can be made under any circumstance.
2. What happens if my parcel is damaged or gone missing?
We take pride in packaging your parcel tightly and securely. All items leave our warehouse in excellent condition and the responsibility for the package ends when it leaves our hands. In cases where a parcel is lost/ damaged/ returned for any reason other than ours, it is the customers' responsibility to file a complaint to the shipping carrier.
The customer is responsible to pay an additional shipping fee for any unsuccessful deliveries due to incorrect mailing address.
3. How can I return my purchase?
We do not accept product returns unless it is defective or incorrect. Pictures of the defective/ wrongly delivered goods should be shared with Nourri within 1-2 days of receiving the goods via email firstname.lastname@example.org
In such case, please contact us at and we will exchange the item. Should there be circumstances where we are unable to attend, a refund will be issued to you (buyer).
For refunds, payment made via Stripes will only be refunded in form of store credit.
How to return:
- Securely pack your merchandise in a box/parcel with a label printed "RETURN"
- Deliver the item(s) to the address below:
Nourri Sdn Bhd
Phileo Damansara 1, 607, 6th Floor Block A, 46350 Petaling Jaya, Selangor, Malaysia
Disclaimer: Delivery of goods is not liable to Nourri should there be any losses or damage during delivery. Returns/Refunds/Exchanges will be processed within 7-10 business days of acknowledgment.