Shipping Policy


When will I receive my package?

Orders received before 5 pm will be processed on the same day

Orders received after 5 pm will be processed on the next day

Please note that orders placed on Saturday, Sunday, or any public holidays will be processed on the following business day.

Same day delivery is available through the following:

On-Demand Delivery service - contact to arrange same-day delivery (subject to stock availability, an extra delivery fee will apply)

Standard Order

Your parcel will leave our warehouse in 1-2 working days

Delivery Fee

West Malaysia:

For orders below RM150.00, Delivery Fee is RM8.00

FREE DELIVERY for order RM150.00 and above

East Malaysia:

For orders below RM150.00, Delivery Fee is RM8.00

FREE DELIVERY for order RM250.00 and above


For orders below RM350.00, Delivery Fee is RM25.00

FREE DELIVERY for order RM350.00 and above

*Different shipping rates will apply for bulk/wholesale purchases. Kindly contact us for a quotation.

*Customer is responsible to settle custom clearance, duties, or taxes if any.

*Dispatch times may vary subject to any delay for which we will not be responsible.

*Delays because of out-of-stock product sometimes happens. In such cases, our customer service team will be in touch with you.

What happens if my parcel is damaged or gone missing?

We take pride in packaging your parcel tightly and securely. All items leave our warehouse in excellent condition and the responsibility for the package ends when it leaves our hands. In cases where a parcel is lost/ damaged/ returned for any reason other than ours, it is the customers' responsibility to file a complaint to the shipping carrier.

The customer is responsible to pay an additional shipping fee for any unsuccessful deliveries due to incorrect mailing address.

How can I return my purchase?

We do not accept product returns unless it is defective or incorrect. Pictures of the defective/ wrongly delivered goods should be shared with the customer service team within 1-2 days of receiving the goods via email 

In such case, please contact us at and we will exchange the item (if not, item of the same value). Should there be circumstances where we are unable to attend, a refund will be issued to you (buyer).

For refunds, payment made via Stripes will only be refunded in form of store credit.

How to return:

  1. Securely pack your merchandise in a box/parcel with a label printed "RETURN"
  2. Deliver the item(s) to the address below:


Phileo Damansara 1, 607, 6th Floor Block A, 46350 Petaling Jaya, Selangor, Malaysia

Contact: +6017-6262208


Delivery of goods is not liable to Nourri should there be any losses or damage during delivery.

Returns/Refunds/Exchanges will be processed within 7-10 business days of acknowledgment.